By Peter Hernon
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Additional info for An Action Plan for Outcomes Assessment in Your Library
As a result, the question cannot be answered as of this writing. Conclusion Some colleges and universities have developed written guides to help their faculty and staff develop and implement assessment plans, and these guides can be useful elsewhere as more institutions prepare assessment plans. At the same time, colleges and universities are conducting assessments and making the results available internally and externally, adding to the modest body of literature and knowledge concerning assessment practices and processes.
This task force firmly posits, however, that it is changes in library users such as the ones addressed in these questions that comprise the outcomes with which academic librarians should be concerned. It may be that these outcomes cannot be demonstrated rigorously, or in a short period of time, or even by very many institutions. 7 For the most part, academic libraries have been successfully measuring inputs and outputs. , number of books circulated, number of reference questions answered. They are valuable measures for making decisions about staffing levels, setting library hours of operation, and so forth.
Boening found that, at most, students only superficially evaluate Web sites and use unauthenticated Web resources rather than taking advantage of databases or Web guides provided by the library. 19 In a 2000 report for the Association of Research Libraries (ARL), Kenneth R. Smith, the distinguished service professor of economics and faculty associate to the provost at the University of Arizona, states that institutions are changing: [They are] moving from a model in which we package knowledge around the expertise of the faculty to a model based on the learning outcomes realized by students.
An Action Plan for Outcomes Assessment in Your Library by Peter Hernon